Contact Us
If you have questions, account-related issues, technical concerns, or general feedback, our support team is ready to help. We assist with registration, verification, deposits, withdrawals and in-play problems. Use live chat for fast replies or send an email for detailed requests. We aim to respond quickly and guide you through any account or technical matter so your play stays smooth and secure.
| Department | Contact |
|---|---|
| Customer support | support@QWE (live chat for quick help; email replies within 1 hour during hours) |
| General enquiries | info@QWE (billing, verification, general account questions) |
| Affiliate enquiries | affiliates@QWE (partnerships and integrations) |
| Phone support | +44 20 7946 0723 (voice support for account or payment queries) |
| Working hours | Mon-Sun, 07:00-01:00 (live chat); Email responses typically within 24 hours |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues, or when you need to submit documents or explanations. Please send your message to [email protected] and include a clear subject line, your account username, and up-to-date contact details. Complete information helps us process requests faster and avoids unnecessary delays.
Contact Form
Response Time
Support response times: most inquiries are answered within one business day. For straightforward issues like account questions or payment confirmations we typically respond within hours; more complex matters such as detailed account investigations, KYC checks, or payment disputes may require additional time depending on their nature and any documentation needed. We’ll keep you updated as your request progresses.
Feedback
We’d love to hear your feedback, suggestions, or ideas to improve the site. Please share what worked, what didn’t, or any features you’d like to see. Every message is reviewed carefully by our team and helps shape product updates, promotions, and user experience improvements. Your input matters and directly influences how we develop and refine the service.