General Terms and Conditions
These Terms and Conditions describe the basic rules that apply when you use XLBet. They explain the relationship between us and our players, set out responsibilities for accounts and payments, and describe how promotions, disputes and account verification are handled. We expect you to read these terms and keep your contact details up to date; by using the site you accept the rules below and any other rules published in our full T&Cs and game or promotion pages.
Account responsibilities
You are responsible for keeping your account details secure. Do not share your password or allow others to access your account. We permit one account per person, household, device or payment method unless we agree otherwise in writing. You must provide accurate personal information and promptly update any changes. We may suspend or close accounts where fraud, multi‑accounting, collusion, chargebacks, or other abuse is suspected.
Eligibility requirements
To register you must meet the age requirement and other eligibility conditions listed in the site registration form. Certain territories and payment methods may be restricted; you cannot open or maintain an account if your country is on our restricted list. We require identity verification before certain actions, particularly withdrawals, and we may refuse or limit access where verification fails.
Acceptable platform use
Our services must be used lawfully and in good faith. Prohibited behaviour includes using automated tools or bots, attempting to manipulate games or odds, exploiting bonus terms, or engaging in suspicious betting patterns. Any actions intended to circumvent limits, bonus conditions or security checks may lead to forfeiture of winnings and account closure.
General bonus and promotion rules
Promotions and welcome offers are subject to specific terms shown on the relevant promotion page. Common rules apply - only one welcome bonus per person or household, some payment methods may be excluded from offers, and wagering requirements and maximum bet limits apply while bonus funds are active. Free spins winnings may convert to bonus balance and are usually subject to wagering. If you breach promotion rules we may void bonuses and related winnings.
Deposits and withdrawals
We accept a range of payment methods listed in the cashier. Deposits are normally instant and eligible for bonuses unless the promotion states otherwise. Typical minimum deposit levels are shown on the deposit page. Withdrawals are processed to your verified payment method and may be subject to identity and payment checks. Verification may include ID and proof of address; processing times can vary and may be longer for new accounts. We aim to complete normal withdrawal processing promptly and we do not normally charge withdrawal fees, although third‑party charges may apply.
Dispute resolution
If you have a question or complaint please contact our support team via [email protected]. We will investigate and respond in line with our internal complaints procedure. If a resolution cannot be reached through support, the full T&Cs describe further escalation steps and any external options that may be available.
Updates to terms and conditions
We may update these terms from time to time. Changes will be published on the site and, where appropriate, notified to you. Continued use of the site after changes are published constitutes acceptance. We reserve the right to suspend, restrict or close accounts for breaches of these terms or for regulatory, security or operational reasons.