Player Privacy Policy

This Privacy Policy explains how we collect, use, store and protect your information when you use XLBet for casino play and sports betting. We take your privacy seriously and aim to be clear about what data we handle, why we need it, and how you can manage your choices.

Types of data we collect

Personal data

We collect information you provide when registering or verifying your account, such as name, email address, date of birth and contact details. When verification is required we may also collect identity documents and proof of address. Payment details provided to process deposits and withdrawals are recorded as needed for transactions and fraud prevention.

Technical data

Technical information includes device type, browser version, IP address, operating system, app or browser identifiers and connection data. We use these details to keep the service secure and to improve site performance and compatibility on desktop and mobile.

Transactional data

We record account activity such as deposits, withdrawals, bets, game play history, bonus use and support interactions. Transactional records are used for account management, payment processing and detecting irregular activity.

How we use your information

Your data is used for account setup and maintenance, processing payments, carrying out verification checks, preventing fraud and enforcing our terms. We also use information to operate the platform, provide customer support, analyse and improve our services and, where you have opted in, to send promotional messages. We do not use personal data for purposes that are incompatible with the reasons it was collected.

Data protection practices

We protect data using technical and organisational measures such as encryption, access controls and secure servers. Access to personal information is limited to staff and service providers who need it to perform their duties. We retain information only as long as necessary for the purposes described and in line with applicable obligations.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, analytics and, where applicable, personalised marketing. You can manage cookie settings through your browser or via available cookie controls on the site. Disabling certain cookies may affect site functionality.

User rights

You have the right to access personal information we hold about you and to request correction or deletion where applicable. You may also request restriction of processing, object to certain uses, withdraw consent for marketing and request a copy of your data. Exercise these rights via your account settings or by contacting our support team.

Access, correction and deletion of data

To review, update or remove personal information, use the profile and settings pages in your account or contact support. For account closure or data deletion requests we may ask for verification to protect your security and prevent unauthorised changes.

Information sharing and third parties

We share data with payment processors, identity and fraud prevention services, game and technical suppliers and other trusted partners who support the platform. We may also disclose information in response to legal requests or to protect our rights. Partners only receive the data necessary to provide their services and are required to keep it secure.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. When we make material changes we will post the updated policy on the site. If you have questions or wish to exercise your rights, contact [email protected].